Video Visitations website. Video Visitations phone number: 210-335-8270.
All public visits are monitored and recorded. Visitation is a privilege. Bexar County Sheriff’s Office Reserves the right to cancel visits due to security reasons, inappropriate behavior and failure to follow the rules. Visitation privileges may be suspended for a period of time based on the severity of the infraction.
Only persons with a scheduled visit or using the kiosks are allowed in the reception area. Loitering inside or outside the building is prohibited.
How many visits can an inmate receive and how long are the visits? Only two 20 minute visits per inmate per week. The week starts on Sunday. This includes out of town visitors. The inmate must be assigned to a unit.
Can I visit more than one inmate on the same day? Yes.
Can I visit the same inmate twice in a day? No.
What do I need to do? First, all visitors 17 years and older wanting to schedule a visit must register with ICSolutions and set up a profile. Second, you must have a valid government photo ID that must be presented at the time of the visit. Adults scheduling a visit must include adult or minor child(ren) they wish to bring at the time they schedule a visit. All visitors 17 years and older must be registered at the ICSolutions website, and provide a valid government ID when checking in.
How do I register and schedule a visit: Go to the Video Visitations website or to the Video Visitation Center
What if I do not have a computer? Come down to the Video Visitation Center and VVC staff members will assist with registering visitors 17 years and older presenting a valid government ID and scheduling visits. Feel free to use a Bexar County Bibliotech or City Library and schedule visits at that location.
What if I cannot keep the visit? You must cancel 24 hours prior to the visit to ensure it does not count as a completed visit.
How do I cancel a visit? Go to the Video Visitations website or to the Video Visitation Center.
What happens if I do not cancel my visit? The inmate will be given an opportunity to cancel the visit. Visitors who repeatedly fail to cancel or are no shows for visits may have visitation privileges suspended for a minimum of 30 days.
Do I need an email address? No, but visitors with an email address will receive notices when their visit is cancelled due to the inmate being released, has been moved to another unit, is at court, attending classes or has their visits suspended.
What should I do the day of the visit? Log onto your ICSolutions account to ensure your visit is still scheduled or check your email for cancelled notices.
Can I reschedule a cancelled visit? Yes, as long as the inmate has not received two (2) visits or has two (2) visits scheduled for the week.
Do I have to be active on an inmate’s visitor list? Do children need to be active on an inmate’s list? No. Anyone can schedule a visit but the inmate can refuse a visit.
What time do I need to arrive? 30 minutes before a scheduled visit. You must present a valid government photo ID.
What happens if an inmate or visitor is late for a visit? The inmate/visitor must remain at the monitor. If there are 10 or more minutes left on the visit, the visit will be allowed with the remaining time.
What do I need to bring to the Video Visitation Center? Only a valid government photo ID, and your wallet and car keys. Keep all other items in your vehicle. No backpacks, purses, diaper bags, electronic items, cell phones, etc.
What if I ride the bus? Where can I leave my personal items? Coin operated lockers will be available to store personal items. $1.00. Please bring exact change. No change is available at the Video Visitation Center.
Is there a dress code? Yes, conservative dress code will be enforced. No tank tops, sleeveless blouses, shorts or skirts more than 3 inches above the knee, spandex, low cut blouses, see-through material, pajamas, etc. Video Visitation Supervisor is the final authority in determining appropriate dress. Full listing of Dress Code rules and Prohibited items can be located on http://www.icsvideovisit.com/bexar when registering.
Is there parking available? Yes, there is convenient parking at the Video Visitation Center.
Are food and drinks allowed in the VVC building? No.
Are commissary kiosks available to make deposits at the Video Visitation Center? Yes.
The information on this page was obtained from the information sheet put out by the Bexar County Sheriff’s Office.